SaaS UX Audit
Scorecard.
20 questions. A score across 4 key UX dimensions. Find the specific friction points that are hurting your retention and activation rates.
What the audit covers
Twenty questions across the four places SaaS products lose users: onboarding (time to first value, setup friction), navigation (how many clicks to the core action, whether IA matches how users actually think about the product), core flows (the 1-3 actions a user repeats most, and whether they're fast), and error handling (whether failure states explain what went wrong and how to recover).
Most SaaS UX problems aren't visual, they're structural: too many steps before value, unclear next actions, or error states that dead-end the user. This scorecard weights those over surface polish.
Frequently Asked Questions
No. This surfaces structural UX debt fast so you know where to point real user testing sessions, it won't catch issues specific to your actual users' mental models the way watching 5 real sessions will.